Purchase and refund terms (gift cards)
Last updated: 19 September 2026
These terms govern the purchase of gift cards on https://siamthaimassage.es, sold by Chayanun Pratsersin (Siam Thai Massage), Calle Iriarte 9, Santa Cruz de Tenerife, telephone +34 822 90 91 47. They apply together with the Legal notice and the Privacy Policy.
1. What you are buying
A gift card is a voucher redeemable for the massage or experience it states (individual or for couples) at our centre in Santa Cruz de Tenerife. It is delivered digitally (PDF) by email so that you can print it or forward it to the person you are giving it to. Nothing physical is sent.
2. Price and payment
Prices are shown in euros and include the IGIC tax applicable in the Canary Islands. Payment is made at the time of purchase by bank card (via Stripe) or PayPal. We do not store your card details. You will receive the order confirmation, the voucher in PDF and the invoice by email.
3. Validity and redemption
- The gift card is valid for 6 months from the date of purchase. The expiry date is shown on the voucher itself.
- To redeem it, book an appointment via the website, by telephone or by WhatsApp, quoting the voucher code, and present it (printed or on your phone) on the day of the session.
- It is transferable: anyone presenting the code may use it. Each code can be used only once.
- If the service chosen at the time of redemption costs more than the card's value, the difference is paid at the centre. No money is refunded for services of a lower price.
- An expired card cannot be redeemed or refunded, unless the law provides otherwise.
4. Right of withdrawal and refunds
As a consumer, you have the right to withdraw from the purchase within 14 calendar days of receiving the voucher, without giving any reason, provided the voucher has not been redeemed. We will refund the full amount by the same payment method within 14 days of receiving your request.
After those 14 days, and while the card is still valid and unredeemed, we will also consider refund requests: write to us and we will process it by the same payment method. A card that has already been redeemed, in whole or in part, is non-refundable.
If for reasons attributable to us we are unable to provide the service (for example, closure of the centre), we will refund the full value of any unredeemed card, even if it has expired.
5. Problems
If you do not receive the voucher within a few minutes of purchase, check your spam folder and, if it is not there, contact us with your order number: we will resend it. If you lose the voucher, we can resend it to the email address used for the purchase.
6. Complaints
For any complaint you can contact us by email, telephone or at the centre itself, where official complaint forms are available. You may also contact the consumer affairs bodies of the Canary Islands Government.